Privacy Policy

North American Home Management, LLC ("NAH Management," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website nahmanagement.com (the "Site") and use our property management services.

1. Information We Collect

Information You Provide Directly

We collect information you voluntarily provide when you:

• Submit an inquiry form (property owner inquiry, tenant pre-qualification, realtor partnership, or vendor application)
• Contact us via email, phone, or our contact form
• Create an account or access our property management portals
• Enter into a property management agreement or lease
• Subscribe to our communications

This information may include:

• Contact Information: Name, email address, phone number, mailing address
• Property Information: Property address, property type, number of units, rental amount
• Financial Information: Income information, bank account details (for rent payments), credit history
• Identification Information: Driver's license, Social Security Number (for tenant screening and owner verification)
• Professional Information: Business name, license numbers, insurance information (for partners and vendors)
• Preference Information: Housing preferences, move-in timing, pet ownership, communication preferences

Information Collected Automatically

When you visit our Site, we may automatically collect certain information, including:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Information: Pages viewed, links clicked, time spent on pages, referring URL
• Location Information: General geographic location based on IP address

Information from Third Parties

We may receive information about you from third parties, including:

• Credit reporting agencies (for tenant screening)
• Background check services
• Our property management software provider (DoorLoop)
• Referral partners who connect you with our services

2. How We Use Your Information

We use the information we collect to:

• Provide Services: Manage properties, process applications, collect rent, coordinate maintenance, and fulfill our property management obligations
• Communicate: Respond to inquiries, send service updates, provide property notifications, and deliver marketing communications (with your consent)
• Screen and Verify: Conduct background checks, verify income and employment, assess creditworthiness, and confirm licensing/insurance for vendors
• Process Transactions: Process rent payments, security deposits, owner distributions, and vendor payments
• Improve Services: Analyze usage patterns, improve our website and services, and develop new features
• Comply with Legal Obligations: Meet regulatory requirements, respond to legal requests, and protect our legal rights
• Prevent Fraud: Detect and prevent fraudulent activity and security threats

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

Service Providers

We share information with third-party service providers who perform services on our behalf, including:

• Property management software (DoorLoop)
• Customer relationship management (CRM) systems
• Payment processors
• Background check and credit reporting services
• Email and communication platforms
• Website analytics providers

Property Owners and Tenants

As a property management company, we facilitate communication and transactions between property owners and tenants. This may involve sharing relevant information between parties as necessary to fulfill our management duties.

Vendors and Contractors

We may share property and contact information with approved vendors and contractors to coordinate maintenance and repairs.

Legal Requirements

We may disclose information when required by law, court order, or governmental regulation, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers

If NAH Management is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Third-Party Services

Our Site and services integrate with several third-party services:

DoorLoop

We use DoorLoop as our property management platform. When you access owner or tenant portals, you are interacting with DoorLoop's systems. Please review DoorLoop's Privacy Policy for information about how they handle your data.

hCaptcha

Our forms use hCaptcha to prevent spam and abuse. hCaptcha may collect information about your device and browsing behavior. Please review hCaptcha's Privacy Policy for more information.

Analytics

We may use analytics services to understand how visitors use our Site. These services may use cookies and similar technologies to collect information about your browsing activity.

Payment Processors

Rent payments and other financial transactions are processed through secure third-party payment processors. We do not store complete credit card or bank account numbers on our servers.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit (SSL/TLS)
• Secure access controls and authentication
• Regular security assessments
• Employee training on data protection
• Segregated trust accounting for financial data

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes for which it was collected
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Maintain business records as required by law

Property management records, lease documents, and financial records are typically retained for a minimum of seven (7) years after the end of the business relationship, as required by Florida law and accounting standards.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal retention requirements
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request your data in a portable format

To exercise these rights, please contact us using the information provided below. We will respond to your request within 30 days.

8. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information held by businesses
• Right to opt-out of the sale or sharing of personal information
• Right to non-discrimination for exercising your privacy rights
• Right to correct inaccurate personal information
• Right to limit use of sensitive personal information

To exercise your California privacy rights, please contact us at privacy@nahmanagement.com or call (407) 641-4098.

We do not sell personal information as defined under CCPA/CPRA.

9. Children's Privacy

Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will:

• Update the "Effective Date" at the top of this page
• Post the updated policy on our Site
• Notify you via email if you have an active relationship with us (for material changes)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: